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CITIZEN’S CHARTER

CITIZEN’S CHARTER OF DEPARTMENT OF TOURISM NORTH AMERICA

BRIEF DESCRIPTION OF THE AGENCY

The Philippine Department of Tourism (PDOT) has been mandated by Republic Act No. 9593 (Tourism Act of 2009) as the primary planning, programming, coordinating, implementing and regulatory government agency in the development and promotion of the tourism industry, both domestic and international, in coordination with attached agencies and other government instrumentalities. It is likewise mandated to instill in the Filipinos the industry’s fundamental importance in the generation of employment, investment and foreign exchange.

There are 24 PDOT overseas offices around the globe tasked to develop and implement programs and activities designed to promote the Philippines as a tourism destination within their areas of jurisdiction. Three (3) out of the 24 offices are located in North America particularly in Los Angeles, New York, and San Francisco. Here is the link of the PDOT Offices in North America – https://www.philippinetourismusa.com/talk-to-us/about-us/.

The PDOT Offices in North America are established to undertake research and gather data on tourism market trends and other information; coordinate the implementation of its plans, policies and programs, including the multilateral and bilateral agreements, with National Tourism Organizations and other international associations; collaborate with tourism stakeholders for tourism investment opportunities and promotion of the Philippines as a travel destination for North Americans; undertake marketing initiatives and activities in North America to generate foreign currency and employment in the Philippines; collaborate with the Philippine Embassies and Consular Offices in North America to reach out to the Filipino communities and promote Filipino culture in the region; and supervise the implementation of international tourism promotions program in their respective jurisdictions as well as provide information on the preparation of international promotions plan.

Services Matrix

Service Applied ForWho May AvailDocumentary RequirementsDetailed Steps and DurationMaximum Processing TimeProcessing Fee in Philippine Peso (PhP)Person in Charge, Position, and name of Unit/Division
Tourism-related InquiryAnyoneNoneProceed to the Information Counter of the DOT Foreign Office (in the office, travel shows, exhibits, events) and relay queries to the person in charge, OR Send in an email message inquiry to the official DOT-Foreign Office email address, OR Send in a message inquiry to the official DOT-Foreign Office social media account like Facebook, WeChat, Twitter and the like if available

Less than one (1) hour

Not more than three (3) working days for simple transactions; not more than seven (7) working days for complex transactions
NoneClick here
or  send e-mail to:
PDOT San Francisco

PDOT Los Angeles
 
PDOT New York
Participation in Trade Events in the Philippines, Philippine Business Missions or Product Presentations conducted overseas North American and Philippine travel trade decision-makers or travel professionals who are interested about the Philippine travel industryDuly Completed Application FormSend us an email for inquiry or click here for list of travel trade activities in North America and the Philippines OR

Go to any DOT North America Office;Inform the person in charge of your intent to participate in trade events; andFill out the Application Form and submit. 
Less than forty-eight (48) hoursNoneClick here
or  send e-mail to:
PDOT San Francisco

PDOT Los Angeles
 
PDOT New York

EMBASSY OF THE REPUBLIC OF THE PHILIPPINES IN OTTAWA

30 Murray Street,
Ottawa, ON K1N 5M4
Telephone: +1 613.233.1121 (Switchboard)
Fax: +1 613.233.4165

Email: embassyofphilippines@rogers.com
Website: http://ottawape.dfa.gov.ph/

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